Responsible Gaming

We want you to stay in control whenever you use your account with us. Gambling involves risk, and you should only play with money you can afford to lose. There is no guaranteed way to win, and gambling should never be treated as a source of income, a way to repay debts or a solution to money worries.

Before you deposit, decide how much money and time you are comfortable spending. Set a personal budget based on your essential costs, and keep gambling separate from rent, bills, credit commitments and other everyday expenses. Do not increase your budget because you have lost money or because you expect a win.

Important rules for your account

• 18+ only: You must be aged 18 or over to use our gambling services.
• Use your own account and payment methods. Do not allow another person to gamble through your account.
• Never chase losses by depositing more or changing a limit to continue playing.
• Take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or trying to deal with personal problems.
• We operate under a gaming licence and may carry out account and age verification checks.

Your account includes responsible gambling controls to help you manage deposits, losses and time spent playing. The controls available to you, their settings and any confirmation messages are shown in the responsible gambling or account settings area.

Available controls

• Deposit limits restrict the amount you can deposit during the period you select. A limit can help you keep gambling within a planned budget rather than deciding each time you want to deposit.
• Loss limits help restrict the amount you can lose over the selected period. The way a loss is calculated is explained beside the setting in your account.
• Session limits help you control the amount of time you spend playing. Depending on the setting, you may receive a warning or be prevented from continuing when the limit is reached.
• Time-outs temporarily prevent you from using some or all gambling services. Use one when you need a short break or feel that your gambling is becoming difficult to manage.
• Self-exclusion prevents you from gambling with us for the period selected or confirmed in your account. It is intended for a longer break and should not be used as a way to pause briefly and then return immediately.
• Reality checks provide reminders about the time you have spent playing and may show relevant account activity. They are prompts to stop and think, not a replacement for a personal limit.

How to switch on a control

1. Sign in to your account and open the responsible gambling, safer gambling or account settings area.
2. Choose the control you want to use, such as a deposit limit, loss limit, session limit, time-out or self-exclusion.
3. Select the period and amount, where the setting requires one. Choose a limit that reflects what you can genuinely afford and the time you can safely spend.
4. Read the information shown about when the control starts, how it works and whether it can be changed.
5. Confirm and save the setting. Check that the confirmation appears before leaving the page.

Some limits cannot be increased immediately. A request to increase a limit may take effect only after a cooling-off period, while a reduction may apply sooner. The exact effect is shown in your account. If you cannot find a control or need help using it, contact live chat or support@yummywins-casino.co.uk. Do not ask us to remove or bypass a responsible gambling control because you have changed your mind.

A limit is most useful when you choose it before you start playing and leave it in place. Consider your income, essential spending, existing commitments and any other gambling activity when deciding what is affordable. A control cannot guarantee that gambling will remain affordable, so check your behaviour as well as the settings in your account.

Gambling can become harmful gradually. A single sign does not give a complete answer, but several signs together are a reason to stop and seek help. Ask yourself whether you:

• Spend more money or time gambling than you intended.
• Chase losses, borrow money, sell belongings or use credit to continue playing.
• Hide your gambling, deposits or losses from family, friends or people you trust.
• Feel restless, irritable or anxious when you try to reduce or stop gambling.
• Think about gambling often, or put it before work, study, relationships, sleep or other responsibilities.
• Gamble to escape stress, loneliness, low mood or other difficult feelings.
• Break your own limits, use several accounts or make repeated deposits after deciding to stop.
• Feel guilt, regret or worry about your gambling but continue anyway.

You do not have to manage gambling concerns alone. The organisations below provide information, advice or support for people affected by gambling. You can contact them whether you gamble yourself or are worried about someone else.

• GambleAware provides information about gambling harms and points people towards appropriate advice and support.
• GamCare offers confidential information, practical advice and treatment support for people affected by gambling.
• GamStop provides a self-exclusion service that can help you block access to participating online gambling businesses.
• The National Gambling Helpline provides confidential advice and support for people who are worried about their gambling or someone else’s.

Support organisations can help you understand what is happening, consider practical steps and discuss support that may be suitable for you. You can ask for help even if your gambling has not caused financial loss or affected other people. Speaking to someone early may make it easier to regain control.

If you feel at immediate risk or cannot keep yourself safe, contact the emergency services or an appropriate urgent support service. For account questions, limits and self-exclusion with us, use live chat on the site or email support@yummywins-casino.co.uk.

Our services are for people aged 18 and over. We use age and identity verification measures to help prevent minors from opening or using an account. We may ask for information or documents before allowing deposits, withdrawals or continued access. You must provide accurate details and complete any verification request that applies to your account.

Keep your login details, payment information and devices secure. Use a strong password, do not share it with anyone and sign out when you have finished. If another person, including a child, may know your password or have access to your device, change the password and secure the device immediately.

Additional steps for parents and guardians

• Use parental control or family-safety software on computers, phones, tablets and games consoles.
• Apply age restrictions, content filters and password protection to devices, app stores and payment settings.
• Keep payment cards and account passwords away from children, and check which accounts are signed in on shared devices.
• Explain that gambling is an adults-only activity and should not be accessed using another person’s account.
• Do not rely on parental controls alone; combine them with supervision, secure passwords and regular checks of shared devices.

Tell us promptly if you believe a minor has accessed your account. We will look into the matter and may restrict the account while identity, age and account activity are checked. If you suspect that your account details have been used by someone else, change your password and contact us through live chat or at support@yummywins-casino.co.uk.