Privacy Policy

We collect personal data when you create or use an account, contact us, make a payment, play games or use other parts of our website. We may also receive information from service providers that help us verify your identity, process payments, protect our services or meet our legal responsibilities.

The information we may collect

• Account details: your name, date of birth, contact details, account login information, address details and records of your preferences.
• Identity documents: information from documents or other evidence used to confirm your identity, age and, where needed, your address or source of funds.
• Transactions: details about deposits, withdrawals, payments, gameplay, account balances, bonuses and related activity. Payment providers may handle full payment information on our behalf.
• Device and usage data: information about your device, browser, operating system, IP address, approximate location, pages visited, account activity and how you use our website.

Some information is required before we can open or maintain your account. If you do not provide information that is needed for age, identity, payment or security checks, we may not be able to provide all account functions. We may also keep records of messages sent to our support team, including conversations through live chat on the site.

We hold a gaming licence and must verify accounts. We use information about your age and identity to help ensure that only eligible customers use our services and that account activity is handled safely.

We only use your personal data for clear, lawful purposes. The purpose for using it and the legal reason for doing so may depend on the service involved and the circumstances.

• To create, operate and administer your account, provide our services, process payments and withdrawals, and respond to your questions.
• To verify your age and identity, confirm information you provide, protect your account and meet responsible gambling requirements.
• To detect and prevent fraud, money laundering, payment abuse, unauthorised access and other activity that could harm customers or our services.
• To comply with legal and regulatory duties, including keeping records, responding to lawful requests and carrying out required checks.
• To send you offers, news or other marketing only where you have opted in or where the law otherwise allows us to do so.

The legal reasons we rely on

Where we rely on legitimate interests, we consider the effect on you and use only what is reasonably needed. Withdrawing consent does not affect processing carried out before withdrawal, and some processing may continue where another legal basis applies.

We do not sell your personal data. We share it only when there is a lawful reason, when it is needed to provide a service, or when the law requires us to do so.

• Payment providers, so deposits, withdrawals and other payment activity can be processed securely.
• Identity-verification and fraud-prevention partners, so we can confirm account details, identify unusual activity and protect our services.
• Regulators, law enforcement bodies, courts or other public authorities where disclosure is required or permitted by law.
• Technology, hosting, customer support and professional service providers that process information for us under appropriate instructions and confidentiality duties.

Before sharing data, we consider what information is necessary for the purpose. Our service providers may only use personal data in line with their agreement with us and applicable data protection requirements. If personal data is transferred outside the United Kingdom, we use safeguards required by law.

We keep personal data for as long as your account is open and for the period required by law after the account is closed. The length of time depends on the type of information, why we collected it, our legal and regulatory duties, and whether it is needed to establish, exercise or defend legal claims.

• Account, identity and transaction records may need to be kept after closure to meet legal, regulatory, fraud-prevention and financial requirements.
• Support messages and complaint records may be kept for as long as needed to manage the issue and demonstrate how it was handled.
• Some information may remain in secure backups for a limited period before it is deleted or securely overwritten.

When personal data is no longer needed, we delete it, anonymise it or securely dispose of it. If the law prevents immediate deletion, we will restrict its use to the purpose that requires it to be retained.

Depending on the circumstances, UK data protection law gives you rights over your personal data. These rights are not always absolute. For example, we may need to keep certain records to meet a legal duty, prevent fraud or establish a legal claim.

• Access: ask for a copy of the personal data we hold about you and information about how we use it.
• Correction: ask us to correct information that is inaccurate or complete information that is incomplete.
• Erasure: ask us to delete your personal data where there is no good legal reason for us to keep using it.
• Objection: object to processing based on our legitimate interests, including certain direct marketing.
• Restriction: ask us to limit how we use your data while a concern about accuracy, lawfulness or another issue is being resolved.
• Data portability: in some situations, ask to receive certain information in a structured, commonly used and machine-readable format.

How to make a request

To use your rights, write to support@yummywins-casino.co.uk. Please state what you are asking for and provide enough information for us to identify your account. We may ask for additional details to protect your information and make sure that a request comes from the correct person. You can also contact our support team through the live chat on the site for general questions about this policy.

We will respond without undue delay and within the period required by law. If you are not satisfied with how we handle your personal data or your request, you can raise a concern with the Information Commissioner's Office.

We use cookies and similar technologies to keep our website secure, remember settings, support account functions, understand how our services are used and, where permitted, help us provide relevant communications. Some cookies are necessary for the site to work, while others may require your consent. You can manage available choices through your browser or the settings provided on our site. Our Cookie Policy explains how these technologies work and how we use them.