Terms & Conditions

These Terms & Conditions form an agreement between you and us when you create an account, use our website or play any game through your account. By selecting the registration or acceptance option, depositing funds or continuing to use our services, you confirm that you have read and accepted these terms.

You should also read any other rules or information that apply to your use of our services, including our privacy information, safer gambling information, game rules, payment information and the individual terms for any promotion. Those documents form part of the information that governs your account where they apply.

We may change these terms when this is reasonably necessary, including to reflect changes in law, regulation, our services, payment arrangements or the way our games operate. We will make the current version available on our website. Where a change is important, we will take reasonable steps to bring it to your attention.

If you do not accept a change, you should stop using your account and contact us about closing it. Continuing to use your account after the effective date of a change means that you accept the updated terms. Any bets or transactions already made will normally remain subject to the terms that applied when they were made, unless the law requires otherwise.

Who may use our services

You must be at least 18 years old to open or use an account. Our services are intended for residents of the United Kingdom who are permitted to use online gambling services under the laws that apply to them. You must not register, deposit or play if you are outside the area in which our services are available or if doing so would be unlawful.

You must register in your own name and use an account only for your personal use. One person may have one account unless we have expressly agreed otherwise. You must not open an account for another person, allow another person to use your account, or transfer your account to anyone else.

Information you provide

The information you provide during registration and afterwards must be accurate, complete and kept up to date. This includes your name, date of birth, address, contact details and payment information. You must tell us promptly if any of these details change. We may ask you to confirm or update information before allowing further use of your account.

You are responsible for keeping your username, password and other login details confidential. Do not share them with another person or use credentials that belong to somebody else. You should choose a strong password, sign out on shared devices and tell us immediately if you think your account has been accessed without your permission.

You are responsible for activity carried out through your account unless you have told us promptly about unauthorised access or there is another reason that you are not responsible under applicable law. We may ask security questions or apply additional checks to protect your account.

We hold a gaming licence and use account verification controls to help meet our legal and regulatory duties. You must cooperate with reasonable requests connected with your identity, age, location, account use or payments.

Identity, age and address checks

We must verify that you are who you say you are, that you are 18 or over and that your address details are accurate. We may carry out electronic checks or ask you to provide suitable documents. These checks are normally required before your first withdrawal and may also be needed at other times.

Documents must be clear, current where relevant and show the information we need. We will explain what is required if we ask for documents. Until the checks are completed, we may restrict deposits, play or withdrawals. If information cannot be verified, we may suspend or close the account in accordance with these terms and applicable requirements.

We may also carry out source-of-funds or source-of-wealth checks where required. You must provide reasonable information or documents when asked. These checks help us understand that funds used in your account are lawful and that our services are being used appropriately.

Depositing funds

You may deposit only using a payment method that belongs to you or that you are authorised to use. The methods available, any applicable conditions and the limits that apply to your account are shown in the cashier. A deposit is not complete until it has been authorised and credited to your account.

You must not use deposits to carry out unlawful activity, fund another person's gambling or avoid account controls. We may delay, reject or return a deposit if it cannot be processed, if checks are outstanding or if we have a reasonable concern about the payment.

Withdrawing funds

Withdrawal requests are subject to completed verification, any applicable payment checks and the limits shown in the cashier. Where possible, we will return funds using the same payment method used for the deposit. If that is not possible, we may use another method in your name or ask for further information before processing the payment.

A withdrawal may remain pending while we complete identity, payment, security or source-of-funds checks. We may contact you for information during this process. We will not knowingly delay a valid payment without a reasonable cause, but we may withhold or refuse funds connected with fraud, unlawful activity, a breach of these terms or an unsuccessful verification.

The current deposit, withdrawal and account limits are shown in your account or the cashier. Limits may differ according to your verification status, payment method, account settings, promotion rules or safer gambling controls. You must not try to bypass a limit by opening another account or using another person's payment method.

Any bonus, free play, cashback or other promotional offer has its own terms. Those terms will explain who can take part, how to claim the offer, which games or transactions qualify and when the offer ends. You must read the relevant offer terms before accepting or using it.

• A wagering requirement may apply before bonus funds or winnings linked to a bonus can be withdrawn.
• A maximum bet, game contribution rule or other play condition may apply while a bonus is active.
• An expiry date or period may apply. Unused promotional funds can be removed when the stated period ends.
• Some offers may be limited to one use per person, household, device, payment method or account.
• An offer may not be combined with another offer unless its terms expressly allow this.

You must not abuse a promotion or use it in a way that defeats its intended purpose. This includes creating more than one account, using another person's details or payment method, manipulating a game or transaction, or coordinating activity to obtain an unfair promotional benefit.

If we reasonably believe that an offer has been abused, claimed in error or used in breach of its terms, we may cancel the offer, remove related bonus funds or winnings, restrict access to future offers and take further action under these terms. We will consider the circumstances and any information available to us before taking action.

A promotional balance is not a deposit and may not be exchanged for cash unless the relevant offer terms allow it. Your real-money balance and promotional balance may be used in the order and under the conditions shown in the applicable offer terms.

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. You must be 18 or over to use our services. We provide account controls to help you manage your gambling, including deposit limits, time-outs and self-exclusion options.

• Use the deposit limits shown in your account to set a level that you can afford to lose.
• Take a time-out if you want to stop using your account for a set period.
• Ask us to apply self-exclusion if you want to stop gambling with us. We will explain the available process and any steps needed.
• Do not try to open another account or use another person's account during a self-exclusion period.

If gambling is causing concern, support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline. You can also contact us through the live chat on the site or by writing to support@yummywins-casino.co.uk if you want help with our safer gambling tools.

You may ask us to close your account at any time by contacting support@yummywins-casino.co.uk or using the live chat on the site. Tell us if you want a temporary break, a time-out or permanent self-exclusion, so that we can apply the appropriate option.

We may suspend, restrict or close your account where you ask us to do so, where the account has been inactive, where you breach these terms, or where we need to act for legal, regulatory, security, safer gambling or payment reasons. We may also suspend access while we investigate unusual activity or complete required checks.

If your account is closed, you must not open a new account unless we have expressly confirmed that you may do so. A closure does not remove obligations that arose before closure, including obligations connected with payments, promotions, verification, complaints or unlawful activity.

Subject to completed checks and any lawful reason for withholding funds, we will deal with a remaining genuine balance through an appropriate payment method. We may retain or withhold funds where they are connected with fraud, a breach of these terms, unlawful activity or a failed verification.

How to make a complaint

If you are unhappy with any part of our service, first contact us at support@yummywins-casino.co.uk or through the live chat on the site. Please include your name, account details where appropriate, the date of the issue and a clear description of what happened. Do not send your password or full payment details.

We will acknowledge and look into your complaint, asking for further information where needed, and answer within a reasonable time. We will try to resolve the matter fairly and explain our position. If the matter cannot be resolved through our complaints process, independent dispute resolution is available in general terms, subject to the relevant process and eligibility requirements.

Our responsibility

We take reasonable care to provide our services as described, but access may sometimes be interrupted by maintenance, technical faults, payment problems, events outside our reasonable control or security measures. We are not responsible for losses caused by your failure to follow these terms, protect your login details or provide accurate information.

Nothing in these terms excludes or limits responsibility that cannot lawfully be excluded or limited. Subject to that protection, we are responsible only for losses that are reasonably foreseeable and directly caused by our breach of these terms or our failure to take reasonable care. We are not responsible for indirect or unforeseeable losses.

Applicable law

These terms, your account and our relationship with you are governed by the laws of England and Wales. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure by us to enforce a provision immediately does not mean that we have waived our right to enforce it later.